FAQ’s

I HAVE SOME QUESTIONS - HOW DO I GET IN TOUCH?
If there's anything we can do before, during or after your purchase, just message us using our chat feature on the website and one of our customer support agents will be happy to help. If you'd prefer to speak to somebody in person, please call 07429022217. We look forward to hearing from you!.You can always Email our customer service team directly if you prefer contact@sevenrocks.co.uk.

ARE YOUR WATCHES ORIGINAL?

All our watches are guaranteed to be 100% Original and they are sourced from the manufacturers, Distributors or reputable wholesalers Only.

DO YOUR WATCHES COME WITH A BOX?

All our watches comes with the correct Retail Packagings and Papers, Exactly the same as you purchased it from any of the High Street Shops. 

WHERE ARE YOU BASED?
We are based in the UK. All our products ordered before 2pm are dispatched the same day which means the majority of our UK customers receive their products the next day. We also offer international shipping, so regardless of where you live, you can still take advantage of our best prices and friendly customer service. See checkout for a list of delivery destinations.

ARE YOUR ITEMS BRAND NEW?
All our items are brand new unless advertised as Pre Owned/Ex Display. All our Pre Owned watches will be clearly advertised as Pre Owned in the description.

DO YOUR ITEMS COME WITH A GUARANTEE?
We offer a 2-years manufacturers warranty for all of the brands that we are an Authorised retailer. For the brands that we are not an authorised retailer we offer a minimum of 2 Years Seven Rocks Warranty. Terms and conditions apply. 

WHAT IS INCLUDED IN THE 2 YEARS WARRANTY?

Any issues related to the movement or any manufacturer defect. T&C Apply

DO YOU COVER WATER DAMAGE?

Water Damage is generally not included in the warranty unless it was caused by a manufacturer defect.

As a generic rule we HIGHLY recommend to avoid swimming or using the watch in the shower for any watches with a WR below 200M 

30M or 50M WR is NOT Water resistant, it will be splash proof at the most. 

DO YOU STAMP THE WARRANTY PAPERS?

We Only stamp the papers for all the brands that we are an authorised retailer, for the other brands you will need to keep your invoice or packing slip as a proof of purchase to be able to benefit from our Seven Rocks Warranty.

DO YOU OFFER GIFT WRAPPING?
Yes, we can provide a gift wrapping. Please get in touch with us on the website where one of our friendly staff members can assist you.

CAN I PAY VIA BANK TRANSFER?
Yes, bank transfers are accepted. Email us at contact@sevenrocks.co.uk for more information.

CAN I PAY WITH PAYPAL?
Yes, we accept PayPal and all major credit and debit cards.